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SHIPPING & RETURNS
FREE DOMESTIC SHIPPING
Enjoy free standard domestic shipping within Australia on all orders. Sent with Australia Post.
EXPRESS SHIPPING UPGRADE
Upgrade to express shipping within Australia for $20 is available at checkout. Sent with Australia Post.
FREE EXPRESS ON ORDERS AUD $500+
Orders of AUD $500 or more automatically receive free express worldwide shipping. Sent with Australia Post or courier.
ORDER DISPATCH
Orders placed before 3pm AEST on weekdays are shipped the same day.
Orders placed on weekends or public holidays are shipped the next business day.
All orders will be provided with a tracking number.
MASTANI is not responsible for any unforeseen delivery delays. For any shipping enquiries please contact armadale@mastani.com.au
INTERNATIONAL FLAT RATE
MASTANI offer a flat rate of AUD $30 standard shipping worldwide. Sent with Australia Post.
EXPRESS SHIPPING UPGRADE
Upgrade to express international shipping for AUD $50 is available at checkout. Sent with courier.
FREE EXPRESS ON ORDERS AUD $500+
Orders of AUD $500 or more automatically receive free express worldwide shipping. Sent with courier.
CUSTOMS & DUTIES
Shipping charges exclude any customs duties and import taxes, which are the responsibility of the customer. These are additional fees which may be required to be paid upon the parcel's international arrival.
INTERNATIONAL PO BOXES
MASTANI does not deliver to international PO Boxes.
ORDER DISPATCH
Orders placed before 3pm AEST on weekdays are shipped the same day.
Orders placed on weekends or public holidays are shipped the next business day.
All orders will be provided with a tracking number.
MASTANI is not responsible for any unforeseen delivery delays. For any shipping enquiries please contact armadale@mastani.com.au
To return your MASTANI order, first check eligibility per our terms and conditions below, then contact us to apply for a returns authorisation.
Customers are responsible for the shipping costs of returned garments to MASTANI. We recommend using a traceable postal service as MASTANI will not be responsible for return parcels lost in transit.
Eligible returns are processed within 3 working days of arriving back to MASTANI.
FULL PRICE
MASTANI offers returns and refunds on full priced items when garments are returned within 14 days of your in-store purchase date or within 14 days of receiving your online order.
Earrings cannot be exchanged or returned due to hygiene reasons.
PRE-ORDER ITEMS:
Items marked as PRE-ORDER in the product description are entitled to the same returns policy as full priced items. See above.
SALE ITEMS:
MASTANI offers credit notes and exchanges on sale items when garments are returned within 14 days of your in-store purchase date or within 14 days of receiving your online order. No refunds are offered on sale items.
ARCHIVE SALE ITEMS:
Items included in an ARCHIVE SALE or marked as FINAL SALE in the product description are unable to be exchanged or returned, unless faulty.
AFTER PAY PURCHASES:
If you have purchased using Afterpay and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit note you will continue to make payments until the item is paid for and we will issue you a credit note as usual when we receive the returned item.
REQUEST A RETURN:
To arrange a returns authorisation please contact:
armadale@mastani.com.au
CONDITIONS OF RETURN:
Garments must be returned unworn and unwashed in a saleable condition. This means that they should be clean, with original tags attached and in their original packaging, with no deodorant, perfume or makeup stains. Any returns garments that don't meet these requirements will not be accepted. Shoes must be tried on, on carpeted surfaces before general wear. Returns of shoes will not be accepted if the product has scuff marks or the original shoe box is damaged.
Earrings cannot be exchanged or returned due to hygiene reasons.
E-Gift cards cannot be returned.
Customers are responsible for the cost of shipping return items. MASTANI reserves the right to reject returns that do not meet the above conditions.
Need assistance? Contact our team:
FULL PRICE
MASTANI offers returns and refunds on full priced items when garments are returned within 14 days of your in-store purchase date or within 14 days of receiving your online order.
Earrings cannot be exchanged or returned due to hygiene reasons.
PRE-ORDER ITEMS
Items marked as PRE-ORDER in the product description are entitled to the same return and refund policy as full priced items. See above.
SALE ITEMS
MASTANI offers credit notes and exchanges on sale items when garments are returned within 14 days of your in-store purchase date or within 14 days of receiving your online order. No refunds are offered on sale items.
ARCHIVE SALE ITEMS
Items included in an ARCHIVE SALE or marked as FINAL SALE in the product description are unable to be exchanged or returned, unless faulty.
AFTER PAY PURCHASES
If you have purchased using Afterpay and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit note you will continue to make payments until the item is paid for and we will issue you a credit note as usual when we receive the returned item.
RETURNS ELIGIBILITY
Refer to our Returns section to ensure your item /order complies with our Returns terms and conditions.
WHAT IS THE RETURN & EXCHANGE POLICY?
MASTANI offers returns and exchanges on full priced items when garments are returned within 14 days of your in-store purchase date or within 14 days of receiving your online order.
Returns are processed within 3 working days of arriving back to MASTANI.
MASTANI offers credit notes and exchanges on select sale items (excluding Archive Sale & Final Sale items) when garments are returned within 14 days of your in-store purchase date or within 14 days of receiving your online order.
No refunds are offered on sale items.
Items in an Archive Sale or marked Final Sale in the product description are unable to be exchanged or returned, unless faulty.
For full terms and conditions refer to our RETURNS section.
WHAT IS A PRE-ORDER?
MASTANI offers Pre-Orders on certain products allowing you to reserve and buy a piece before it is available in stock. A delivery or shipping window will be provided in the item’s online description.Pre-Order payment is taken in full at the time of purchase.
One of our team will be in touch with you to confirm the details and delivery date once you place your order. Once your item arrives in-stock, we ship it out to you. Our standard Shipping and Return policies apply to Pre-Orders, including 14-day returns from date of receiving your online order.
Pre-order questions: please contact MASTANI directly at armadale@mastani.com.au
HOW CAN I TRACK MY ORDER?
Once your online order has been dispatched, you will receive an email confirming the courier service and tracking number.
DO YOU SHIP INTERNATIONALLY?
Yes, MASTANI does ship internationally, although the receiving address must not be a PO BOX. Refer to our International Shipping section for more information.
WHAT IS THE SIZING RANGE?
MASTANI offers a size range from an Australian 6 to 16 in our ready-to-wear collections. We also offer a made-to-measure and bespoke order service for custom sizing and styles. For more information on this service, please enquire in store or contact us directly on:
+61 3 9822 5595
armadale@mastani.com.au
DO YOU MAKE CUSTOM PIECES INCLUDING BRIDAL?
Yes we offer a made-to-measure and bespoke design service through our Armadale boutique, giving clients access to our library of fabrics and silhouettes.
Enquire or book an appointment via:
+61 3 9822 5595
armadale@mastani.com.au
CAN I MAKE AN APPOINTMENT IN THE ARMADALE BOUTIQUE?
Yes, we welcome appointments in our Armadale boutique to discuss styling, bespoke and made-to-measure enquiries.
Request and appointment online here.
Or contact our boutique team directly:
+61 3 9822 5595
armadale@mastani.com.au
WHAT ARE YOUR STORE TRADING HOURS?
Our Armadale Boutique opening hours are:
1005 High Street, Armadale, 3143, Victoria
Monday 10:00am - 4:30pm
Tuesday 10:00am - 4:30pm
Wednesday 10:00am – 4:30pm
Thursday 10:00am – 4:30pm
Friday 10:00am – 4:30pm
Saturday 10:00am – 4:30pm
Sunday By Appointment
MY SIZE IS NOT AVAILABLE, WILL IT BE RE-STOCKED?
If your size is sold out, you can register your interest in a re-stock or Pre-Order following the prompt on the product page.
Stock availability is dependent on each garment. As our fabrics are handmade, some silhouettes have limited availability and can not be remade.
For more information on our Bespoke and Pre-Orders services please contact MASTANI directly:
+61 3 9822 5595
armadale@mastani.com.au
WHAT ARE YOUR PAYMENT OPTIONS?
In-store MASTANI accepts VISA, Mastercard, AfterPay and AMEX. A 3% surcharge applies to AMEX transactions.
Our eBoutique accepts all major credit cards, as well as PayPal and AfterPay. If your nominated credit card is declined by your financial institution, we will not be able to deliver the goods. We will contact you to inform you that your order will not be placed.
TERMS & POLICIES
ORDER ACCEPTANCE
MASTANI reserves the right at any time after receipt of your order to accept or decline your order. Attempts will be made to contact you in the event of a cancellation. Any money that was received for a cancelled order will be refunded using the original payment method.
PRICING POLICY
All payments are billed in Australian dollars (AUD). Currency conversions are set by your bank and any further charges in relation to this will be made by your bank. All merchandise prices are subject to change without notice.
CREDIT CARD PAYMENTS
When placing an order with MASTANI online you will need to submit your credit card details at the time the order is placed on the website. A confirmation email will be sent to confirm products ordered and the value of your order. If your nominated credit card is declined by your financial institution we will not be able to deliver the goods. We will arrange to contact you to inform you that your order will not be placed.
COLOURS
We have made every effort to correctly display the colours of our products on our website. However, due to the fact that we use flash photography, as well as the variances between computer monitors, we cannot guarantee that your device will display a colour which is completely accurate.
CANCELLATION
If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.
COPYRIGHT & TRADEMARK
MASTANI own and operate this site. All text, graphics, logos, icons, site design and images on this site are owned by MASTANI. Content on this site is for personal use only and not for any other purpose. Without MASTANI’s prior written permission, no materials on this site are to be copied or reproduced in any way. Unauthorised use of any of the above may result in violation of laws and could result in criminal penalties.
Our Privacy Policy outlines how we collect, use, store and disclose your personal information and the policy applies to all personal information collected by MASTANI via our website (www.mastani.com.au).
Please ensure that you read this Privacy Policy carefully. You consent to our collection, use and disclosure of your personal information when you provide personal information to us. If you do not agree or consent to this Privacy Policy, please do not provide any personal information to us. From time to time this Privacy Policy may change. We will publish amended versions of this Privacy Policy on our website. Our contact details for complaints, requests, or other inquiries
Your privacy is very important to us. If you have any questions, complaints or requests (including for access or corrections) in respect of your personal information, including how we have handled your personal information, please contact us at:
MASTANI
1005 High St, Armadale, Victoria 3143
armadale@mastani.com.au
+61 3 9822 5595
Types of personal information collected, methods of collection, and purposes for collection, use and disclosure:
We may collect personal information from you in the course of your use of the website and from any personal information you provide us through the website or by any other means. In addition, we also collect cookies from your computer, which enables us to customise your website experience. The types of personal information we may collect from you include your name, address, email, telephone number, date of birth, credit card information and any other personal information that we may require. We may collect this personal information when you register on the website, correspond with us via any medium, or any other method whereby you communicate personal information to us. We may collect, use and disclose your personal information for the following purposes:
• to provide you with the best service experience possible;
• to enable you to use our website or services ;
• to send you messages, updates, or security alerts to you;
• to send you marketing information
Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may not be able to enjoy the full functionality of the website. We may disclose your personal information to our service providers who assist us in operating the website. We will only disclose personal information to an unrelated third party with your consent.
Who your personal information may be disclosed to:
The following parties may have access to your personal information on our system, or may receive your personal information by way of a disclosure from us: employees and independent contractors; related bodies corporate; third party suppliers or service providers; professional advisers; specific third parties you have authorised us to disclose personal information to; any other persons, agencies, or bodies we are required or authorised by law to disclose personal information to. Security Information is stored on a hard drive in Australia and is stored on a cloud held by a third party provider, there is security measures in place to protect the personal information. Monitoring systems are in place in respect of employees’ or contractors’ access to the personal information. We have processes in place to ensure the security of your personal information, including encryption of all data when it is transferred to our service providers and limitations on access to personal information within our organisation.
Links to third party websites:
We may include links to third party websites. These third party websites have separate and independent privacy policies. We are not responsible for the content or privacy practices of those third party websites.
Disclosure out of Australia:
We may disclose personal information to parties in countries outside of Australia.
You hereby consent to this disclosure. We will also take reasonable steps to ensure that any overseas entity uses your personal information in a manner that is consistent with the Australian Privacy Principles.
This may be due to an international shipping order for example we will provide our courier service with the delivery address.
Further Information:
For more information regarding privacy issues in Australia, please visit the Australian Federal Privacy Commissioner’s website : www.privacy.gov.au
Date of Privacy Policy: 2/8/2018
MASTANI requires all operational and production practices to be performed under safe and lawful working conditions. It is important for all of our employees to feel valued and respected. Internally and/or externally, discrimination and mistreatment is never tolerated.
THE MASTANI ATELIER
All garment production is performed in the MASTANI Atelier. Situated in Bengaluru, in the Indian state of Karnataka, our Atelier is fully owned and operated by MASTANI. Production practices are achieved by a small team of seventeen, ensuring every garment is constructed at the highest quality. Complying with an ethical manufacturing environment, workers are provided with:
- Temperature controlled spaces
- Standard working hours (with controlled breaks)
- Full access to machinery technicians
- Full time cleaners to control waste
- Legitimate wages and full-time employment contracts
We are revitalising traditional handmade techniques and because of this our Atelier has attracted local community attention. With an open door policy, we encourage regular visits from local artisans and other members of the community.
OUTSOURCING
To ensure we are always providing the highest quality materials, some fabric components are outsourced. When and if required, external suppliers must comply with MASTANI’s moral and ethical standards. We make a conscious effort to minimise our external supplier partnerships. Currently our Atelier only receives organic cotton from an approved supply base in India and wool knits from approved Italian suppliers.
SUSTAINABILITY PRACTICES
We prioritise natural fibres in our fabrics such as silk, cotton, linen and wool. Not only does this add to the quality of our range but allows us to decrease our environmental impact. Natural fibres are biodegradable and free from toxic chemicals.
By specialising in handmade techniques, we have been able to minimise our carbon foot print by substituting machinery with specialised craftsman and artisans. Our fabrics are of the highest quality and we make every effort to keep wastage to a minimum. This is addressed from the pattern laying stage where we calculate and control the amount of excess material being produced. Excess fabric is not discarded but utilised in the construction of our garment bags. Samples and garments that do not pass quality control are either up-cycled by our Atelier or donated to the members of the local community.
GARMENT CARE
We encourage our customers to prolong the life of their MASTANI garments by treating our specialty fabrics with care, respecting the care instructions and also reducing their impact on the environment by not over-washing them.
ENQUIRE ABOUT BESPOKE SERVICES, PRIVATE APPOINTMENTS & STYLING ASSISTANCE